Refund & Returns Policy

Our Commitment to Customer Satisfaction

At Golden Goose Boots, we stand behind the quality and craftsmanship of every pair of premium Italian boots and sneakers we sell. Your satisfaction is our priority, and we've designed our refund and returns policy to provide you with confidence when shopping our luxury collection.

30-Day Return Window

We offer a generous 30-day return period from the date of delivery. This gives you ample time to try on your Golden Goose boots, ensure the perfect fit, and confirm they meet your expectations for style and comfort.

Eligible Items for Return

Items We Accept for Return:

• Unworn Golden Goose boots and sneakers in original condition
• Items with all original tags and labels attached
• Products in original packaging with dust bags
• Items that show no signs of wear or damage
• Accessories purchased with footwear (if returned together)

Items We Cannot Accept:

• Worn items showing signs of use or wear
• Items without original packaging or tags
• Products damaged by customer misuse
• Custom or personalized items
• Items returned after the 30-day window

Return Process

Step 1: Contact Our Customer Service

Before returning any item, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. This helps us process your return quickly and efficiently.

Step 2: Package Your Return

• Place items in original packaging with dust bags
• Include all tags, labels, and documentation
• Add your RMA number to the package
• Securely package to prevent shipping damage

Step 3: Ship Your Return

Ship your return to our returns processing center using a trackable shipping method. We recommend using the prepaid return label we'll provide for your convenience.

Refund Information

Processing Time:

• Returns processed within 3-5 business days of receipt
• Refunds issued to original payment method
• Credit card refunds typically appear within 5-7 business days
• PayPal refunds processed within 24-48 hours

Refund Amount:

Full purchase price refunded for eligible returns. Original shipping costs are non-refundable unless the return is due to our error (defective product, wrong item shipped, etc.).

Exchanges

We gladly accept exchanges for size or color within our 30-day return window, subject to availability. To ensure the fastest service:

• Contact us first to check availability of desired size/color
• Follow the same return process outlined above
• New item ships once we receive and process your return
• Price differences will be charged or refunded accordingly

Defective or Damaged Items

In the rare event you receive a defective or damaged Golden Goose product, we will:

• Provide immediate replacement at no charge
• Cover all return and replacement shipping costs
• Expedite processing for quality issues
• Investigate with our Italian suppliers to prevent future issues

International Returns

International customers can return items following the same guidelines:

• 30-day return window applies globally
• Customer responsible for return shipping costs (unless our error)
• Items must clear customs inspection
• Additional processing time may apply for international returns
• Refunds issued in original currency when possible

Gift Returns

Items purchased as gifts can be returned or exchanged with the following conditions:

• Gift receipt or order confirmation required
• Same 30-day return window applies from delivery date
• Refund issued as store credit if no payment method on file
• Original purchaser can request direct refund with proof of purchase

Important Notes

• This policy applies to purchases made directly from goldengooseboots.org
• Items purchased from third-party retailers are subject to their return policies
• We reserve the right to refuse returns that don't meet our guidelines
• Policy subject to change; current version always available on our website
• For questions not covered in this policy, please contact customer service